1. Introduction and General Terms

Flat Roof Centre Ltd is committed to protecting your personal information when you are using our services. We want our services to be safe and enjoyable environments for our audience.

This Privacy Policy relates to our use of any personal information you provide to us online, via phone, by email, in letters or correspondence.

In order to provide you with the full range of Flat Roof Centre services, we sometimes need to collect information about you.

This Privacy Policy explains the following:

• what information Flat Roof Centre may collect about you;
• how Flat Roof Centre will use information we collect about you;
• when Flat Roof Centre may use your details to contact you;
• whether Flat Roof Centre will disclose your details to anyone else;
• your choices regarding the personal information you provide to us;

Flat Roof Centre Ltd is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).

Flat Roof Centre Ltd websites contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or is collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

2. What information will Flat Roof Centre collect about me?

When you participate in, access, or sign up to, any of our services, activities or online content, such as newsletters, competitions, live chats, message boards, telephone or e-mail Flat Roof Centre, or create an account using any of our online registration systems we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, depending on the activity.

By submitting your details, you enable Flat Roof Centre (and where applicable its contractors) to provide you with the services, activities or online content you select.

Please note that sometimes we will require you to provide additional personal information, and sometimes sensitive personal information (e.g. if you’re sending in a job application we may need to receive additional personal information). When we do this, we will provide further information as to why we are collecting your information and how we will use it.

Flat Roof Centre also uses cookies (see paragraph 10 below for details) and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet) from visitors to any of the Flat Roof Centre websites.

3. How will Flat Roof Centre use the information they collect about me?

Flat Roof Centre Ltd will use your personal information for a number of purposes including the following:

• to provide our services, activities or online content and to deal with your requests and enquiries;
• for “service administration purposes”, which means that Flat Roof Centre may contact you for reasons related to the service, activity or online content you have signed up for, as set out in paragraph 4 below (e.g. to provide you with password reminders or to notify you that a particular service, activity or online content has been suspended for maintenance);
• to provide you with information about our services, activities or online content;
• to use IP addresses to identify the location of users to establish the number of visits from different countries and their areas and to determine the statistical use of our websites, including, user numbers, unique user numbers, page views, hits, browser types, page rankings, search engines used, search phrases used, platforms and browser types. This information is statistical and will only be used by representatives of Flat Roof Centre for the further enhancement of the online services that we offer.
• to analyse and improve the services offered on Flat Roof Centre websites.
• to provide you with the most user-friendly navigation experience. Flat Roof Centre may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.

Where Flat Roof Centre proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.

4. When will Flat Roof Centre contact me?

Flat Roof Centre Ltd may contact you:

in relation to any service, activity or online content you have signed up for in order to ensure that Flat Roof Centre can deliver the services to you;
where you have opted to receive further correspondence;
in relation to any contribution you have submitted to Flat Roof Centre, e.g. on the Flat Roof Centre Blog, message boards or via other social media channel;
to invite you to participate in surveys about Flat Roof Centre services (participation is always voluntary); and
for marketing purposes, however will always provide you with an opt-out option.

5. Will Flat Roof Centre share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). Generally, we will only use your information within Flat Roof Centre.

However, sometimes Flat Roof Centre uses third parties to process your information. Flat Roof Centre requires these third parties to comply strictly with its instructions and  Flat Roof Centre requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.

6. What if I am a user aged 16 or under?

If you are aged 16 or under, please get your parent/guardian’s permission before you provide any personal information to Flat Roof Centre. Users without this consent are not allowed to provide us with personal information.

7. How long will Flat Roof Centre keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Flat Roof Centre.
Where you contribute material to Flat Roof Centre we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.

8. Can I find out what personal information Flat Roof Centre holds about me?

Under the Data Protection Act you have the right to request a copy of the personal information that Flat Roof Centre holds about you and to have any inaccuracies corrected. (We charge £15 for information requests and require you to prove your identity with 2 pieces of approved identification). We will use reasonable efforts to supply, correct or delete personal information about you on our files.

Please address requests and questions about this or any other question about this Privacy Policy to the Data Protection Officer, Flat Roof Centre Unit A4, Rose Industrial Estate, Marlow Btm, Marlow SL7 3ND

9. What if I am accessing Flat Roof Centre websites outside the UK?

flat-roof-centre.co.uk is published in the UK by Flat Roof Centre. All personal information submitted by you to the website goes directly to Flat Roof Centre and will be processed in accordance with this Privacy Policy under the terms of UK law.

10. Changes to Flat Roof Centre Privacy Policy

This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal information to Flat Roof Centre. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use Flat Roof Centre websites. If material changes are made to the Privacy Policy we will notify you by placing a prominent notice on the website.

13. Contacting Flat Roof Centre about this Privacy Policy

If you have any questions or comments about this Privacy Policy please contact:

Data Protection Officer
Flat Roof Centre Unit A4,
Rose Industrial Estate,
Marlow Btm,
Marlow SL7 3ND

Last updated 22/09/2025